• On long-distance allenatore tickets purchased at Pesa tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the tagliando office.

How do Rso register for the MUGI system?

Website (Access your account > Private reparto) / Mugi APP (My settings > Private dipartimento) Sicuro see account movements, apice up cards and obtain receipts for non-transferable cards you must register as verso user of the system. Sicuro do this, go puro the Private Area on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be di nuovo-mailed preciso you, and you can then log on and carry out most operations. Registration is verso card (not a user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at

Once the card is registered with the bons system, has been topped up and has been used at least once on a journey, the following operations can be carried out coraggio the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once per card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Volte have made?

Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Sezione of the website. You can also check the last four movements and journeys made with the card at any top-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by addirittura-mail (), or by sending verso signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can I vertice up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
• Indivis public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren cedola machines and tagliando offices.
• Automatic vertice-up machines at the pullman stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic top-up machines at Augure of Liberty 20, Donostia (on the corner of Txurruka street).
• On-line, modo the private settore of the website, providing you are per registered user.

How much credit can Rso load onto my card?

You can vertice up from �5 preciso per maximum of �300, in multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line top-ups become available for use?

On-line vertice-ups carried out before h are available from h the next day, and culmine-ups made after h take an supplementare day to become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Pesatura cedola offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your top up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.