You can raise a dispute in the ANZ App by selecting ‘Other reason’ when prompted. Alternatively, you can let us know if you receive a refund from the merchant and we’ll close the dispute. If the merchant refunds the transaction, we’ll notify you by letter or email. If this is the case, we’ll notify you by letter or email, stating the temporary credit and timeframe for resolving your enquiry, depending on your payment type (eg. Visa or EFTPOS). While we’re investigating, we may provide you with a temporary credit to ensure you’re not disadvantaged. Once you’ve submitted your dispute, we’ll send you a letter or email to confirm we’re looking into it for you.

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Unauthorised transactions are subject to the ePayments Code. In ANZ Internet Banking, choose the account, click the Search link at the top of the Transactions tab and follow the prompts. In the ANZ App, choose the account you want to search and then enter a word or an amount in the Search box. There may be delays from when you raise a dispute with us, to when we commence an investigation. If you’re lodging your dispute via ANZ Internet Banking, you should use the dispute reason, ‘The ATM dispensed the wrong amount’.

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If you think the transaction is suspicious and could be fraudulent, you can temporarily block your card while you investigate. Surcharges and transaction fees may also apply. If a transaction was unsuccessful, it will not appear in your transaction list. If you think the transaction was unauthorised, temporarily block your card to help prevent further transactions being made. Where the transaction date is different, this may be because there can be a delay of up to seven days between your purchase date and when it’s charged to your account. Remember, if you have an additional card holder, the transaction may have been made by them.

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If your disputed transaction is not resolved in your favour (i.e. confirmed as a legitimate transaction), interest will be payable on the relevant amount. Depending on the outcome of the investigation, we may make adjustments to any interest and fees charged on the disputed transaction. Interest will not be charged on any disputed transaction while it is being investigated. Please follow the dispute a transaction steps above. You should raise your dispute via Message us in the Support section of the app. EFTPOS transactions (those where you have inserted or swiped your card into an EFTPOS terminal and selected Savings or Cheque) are not eligible for this feature.

Felons gift cards & gift packs can be purchased online. If your credit card has interest-free days on eligible purchases, continue to pay your full Closing Balance (or if applicable, the Adjusted Closing Balance) by the Due Date shown on your statement. If you have any questions relating to your card account while your dispute is under investigation, you can Contact us. Yes, continue to make your Minimum Monthly Payments on your credit card statement while your dispute is being investigated. You can dispute transactions made on your own card in the ANZ App.

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Button, you can raise your dispute via Message us in the Support section of the app. Time limits apply, so it’s important you lodge the dispute as soon as you can. You can raise a transaction dispute quickly and easily in the ANZ App. If you still don’t recognise the transaction, proceed to raise a dispute in the ANZ App as soon as possible.

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